FAQ

Q: How do I contact customer service?

A: Email service@hzhibao.com and include your order number if applicable.

 

Q: How long will delivery take?

A: Order processing takes approximately 5–7 days, followed by an estimated 10–20 days in transit after dispatch. The combined estimate is approximately 15–27 days, subject to destination and delays. 

 

Q: Can I return an item?

A: You may request a return within 30 days after delivery. HZHIBAO pays the return shipping costs for approved returns. Contact service@hzhibao.com first to arrange the return.

 

Q: What if my item arrives damaged or incorrect?

A: Email us with your order number and photos where available so we can review the issue.

 

Q: Can I change or cancel my order?

A: Contact us as soon as possible. Changes or cancellations depend on order status and applicable law.

 

Q: Where is the business located?

A: Our company and return address appears below.

 

Q: Will my marble furniture look exactly like the photos?

A: Natural marble may vary in veining, color, and pattern. Please check each product page for its specific materials and finishes.

 

Q: How do I care for natural marble?

A: Wipe gently with a soft, damp cloth and a stone-appropriate mild cleaner. Clean spills promptly and avoid acidic liquids, abrasive cleaners, and prolonged direct heat. Follow the specific product care instructions.

 

Q: Who pays for return shipping?

A: HZHIBAO pays the return shipping costs for approved returns. Email service@hzhibao.com before returning furniture so that shipping can be arranged.

 

Merchant Information

Company: Guangzhou Shunling International Trade Co., Ltd. Business and Return Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District, Guangzhou City, Guangdong Province, China

Email: service@hzhibao.com

Phone: +86 18771948647

Website: https://hzhibao.com/