RETURN & REFUND POLICY

We want customers to understand their return options before purchasing. Please contact service@hzhibao.com with your order number, the item involved, and the reason for your request before returning any merchandise.

Return request window: within 30 days after the item is delivered.

Return eligibility: contact us within 30 days of delivery. Please protect the item against damage and retain its packaging when possible.

Return shipping costs: HZHIBAO (the seller) pays return shipping costs for approved returns. Contact us before sending the item so we can arrange or authorize the return shipment. Do not purchase return shipping independently without instructions.

For damaged, defective, or incorrect products, contact us promptly and provide photographs if available. We will review the issue and explain the available remedy in accordance with applicable consumer protection law. Nothing in this policy limits statutory consumer rights.

Authorized returns should be sent only after customer service provides instructions. Return address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District, Guangzhou City, Guangdong Province, China

Refunds, when approved, will ordinarily be issued to the original payment method, subject to payment provider processing times. Please do not send a return without contacting customer service first.

Merchant Information

Company: Guangzhou Shunling International Trade Co., Ltd. Business and Return Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District, Guangzhou City, Guangdong Province, China

Email: service@hzhibao.com

Phone: +86 18771948647

Website: https://hzhibao.com/